Capitalism gone wrong?

I found this rant http://blogs.zdnet.com/SAAS/?p=182 fairly interesting, along with it's inspiration. http://blogs.zdnet.com/BTL/?p=3343

A disgrace to capitalism? I'm not sure what is meant here, but I have some guesses. Somehow the telecom's aren't playing by the rules? or is it the consumer not playing by the rules?

I think it's more a failure of the consumer, and possibly a dearth of choices.

If the telecom's are so bad, Don't buy their products!

Unfortunately there may not have been a choice in the airport, file a complaint and do something about it, but whatever you do don't pay the money.

I don't own a cell phone. It would be handy at times, but I disagree with the pricing structure of every company out there. I disagree with their marketing techniques. I don't think it's good advertising to announce you are giving away a $200 phone free, and then when you show up to claim it, a 2 year contract is plopped in front of you with very few ways to get out of it.

It may seem that I'm bashin the columns referenced, but I'm not. I'm cheering them on. They are doing something. They are getting the word out that these companies have poor billing practices, and even worse customer service.
Now it's up to the consumer. Don't support bad companies. Sometimes you have no choice and if so, express your displeasure about not having a choice. Now that's capitalism.